General Return/Refund Information
If you would like to make a return, you must call us prior to returning the package.
We recommend that you insure your package, so if any damages occur, you can submit a claim to your carrier. Items returned to us that are damaged in transit during the return will not be refunded. If we receive an item without a Return Authorization, a refund will not be issued.
We do not pay for or refund shipping charges on items that are returned unless arrangements have been made and approved by Arizona Gifts, LLC prior to the return.
Items must be in their original condition and packaging. Items must be returned within 15 days from the date of your receipt of merchandise to qualify for a refund. Items returned after 15 days from the date of your receipt of merchandise will not be accepted. If the item arrives per our instructions and is approved for return, we will issue a refund to the original credit card for the original amount paid, minus appropriate charges that may include but are not limited to: shipping and handling, restocking fees (15%) or other fees and charges that may have been incurred by Arizona Gifts, LLC.
Your refund will be processed within 7-10 business days upon receipt of the returned item. If you ordered by credit card, we will credit your account and it should appear on the following month’s credit card statement, depending upon the issuing bank and/or billing cycle.
Any credit charge that is disputed and Arizona Gifts is not found at fault, a fee will be charged to the customer to cover any costs incurred by Arizona Gifts,LLC.
Custom & Special Orders
We do not issue refunds or accept returns of custom orders, samples, or order deposits.
Custom and Special orders may require a minimum 50% non refundable deposit before an order can be processed.
Custom or Special Orders may not be cancelled, returned, or refunded after payment for any reason unless unless prior arrangements have been made and approved by Arizona Gifts, LLC. A Custom or Special Order is defined, but not limited to, as "any item that is changed or altered in any way to meet the customers demand". Some examples of Custom or Special Orders may include but are not limited to:
- Items ordered in quantities outside of the case or lot quantity specified on arizonagifts.com
- Any Item that has been discounted for any reason
- Clearance or Sale Items
- Items that have been altered or customized in any way from a standard item
- Items altered in accordance with particular instructions or requirements
- Food, plants, flowers, and perishable goods
- Items marked "as is," "no returns accepted," "all sales final," or with similar language
- Items which cannot be resold due to health considerations
- Items without proof of purchase
- Customers simply "change their mind"
- Customized items received as ordered
An order cannot be cancelled after it has been shipped. For orders that have not been shipped, you must call us within 2 hours after placing the order at 800-424-0870 or 602-441-5611, Monday - Friday, 9:00 am – 5:00 pm, Mountain Standard Time. Orders cancelled by email or voice mail message will not be accepted and will be processed as normal.
Items Damaged during Shipping
If your items have been damaged during shipping, you must contact us within 10 business days of receipt of merchandise so that we may contact the carrier. Arizona Gifts, LLC. is bound by and will abide by the damage policy of the carrier used. Typically, you must retain all packing materials for inspection (i.e. inner and outer boxes), as well as packing materials and the damaged merchandise.
Any verified damaged items will be replaced. We do not issue refunds for damaged items.